FAQ – Frequently Asked Questions

Why choose 24Bottles?

24Bottles merges urbanity, simplicity and grace in a range of products that are all linked by the theme of lightness.

Our purpose as a company is that of unburdening the world from disposable plastic bottles, as well as to lighten the planet from the exaggerated amount of plastic waste that fills landfills all over the world.

We also interpret lightness in the conception of our designs, and in the overall aesthetics of our brand. The principle we follow is a very simple, classic one: form follows function. And environment too.

We focus on simple shapes and forms, slender silhouettes and what is more important, low weight. The Urban Bottle is the handiest and lightest stainless steel bottle on the market: we wanted to create a highly portable, urbane, safe alternative to disposable plastic bottles, so as to guarantee the best performance day after day without adding excessive weight to your bag. Sportiva Bag and other products are also designed to be both resistant and durable while extra lightweight. Comfort and simplicity come first.

Are the bottles scratch-resistant?

Every paint we chose to finish our bottles is made with an enduring acrylic, resin-based paint, free from lead and other toxic chemicals, authorised for food use. Because safety comes first.

It can happen that after some time of normal usage, the paint may start to scratch. A careful use and washing of the bottle will clearly avoid this issue. If dropped, the bottle is likely to dent as well, but there is nothing to worry about regarding its safety: even if dented your stainless steel bottle will continue to serve you well for a long long time, without ever leaching any chemicals or toxins in your beverage.

Everyone of us is a bit careless in our own way, that is why we highly recommend the combined use of Urban Bottle and Thermal Cover: this accessory will keep the temperature of your beverage still for hours, while cushioning the bottle from dings and dents.
Please visit the specific page for more information about Warranty.

What does -0,08 mean?

24Bottles means drinking in style while helping the planet breathe better. Day by day, step by step, we help you reduce your individual carbon footprint.

The number that is printed on all our Urban Bottles, namely 0.08 Kg (2.8 oz), indicates the amount of CO2 emitted in the production of one single disposable 500ml plastic bottle.

Therefore it is the quantity of CO2 you avoid releasing into the atmosphere every time you refill your Urban Bottle instead of buying a short-lived single use plastic bottle.

How do I clean my bottle?

Keeping your 24Bottles clean is easy. We recommend that the bottle be rinsed with warm water after every use, especially if the bottle is used to store a liquid other than water. For deep cleaning we suggest using warm water, mild soap, and a bottle brush. Otherwise, for an equally effective but organic alternative, use a solution made out of vinegar and a teaspoon of baking soda. Once washed, let the bottle dry with the cap off and the bottleneck facing downward to let water drain out.
Thermo Bottle are not dishwasher safe. Running a 24Bottles Thermo Bottle through the dishwasher will compromise its thermal capacity and will void the warranty.

Painted bottles are not dishwasher safe. Any possible deformation or flaw coming from placing it in the dishwasher will void the lifetime warranty.

Only uncoated stainless steel products (Urban Bottle Steel 500ml, Urban Bottle Steel 1000ml and Party Cups) are dishwasher safe.

Why reusable?

Landfills are filled with water bottles. When you use a reusable water bottle you help reduce the production of bottled water and therefore, the landfill and recycling burden of plastic bottles.

When we see bottled water stored on the shelves of supermarkets, we are just looking at the tip of the iceberg. Consider that a huge process is necessary to make bottled water available in shops. This process goes from the production of the plastic bottle, to its filling, transport and storage, all the way to its disposal, after just a few hours of actual use. Each of these steps requires great quantities of energy and therefore produces pollution.

The Urban Bottle is built to last, and to offset its own production after only a few refillings. Going reusable will enhance your hydration and unburden the planet from disposable plastic bottles.

Do your bottles come with an inner plastic liner?

Of course not! Our bottles are made of high-quality, BPA free, food-grade, 18/8 stainless steel that is naturally safe uncoated: the insides of our bottles do not need any plastic liner.

Why 18/8 stainless steel?

We spare no effort when it comes to the finest quality materials and innovative design. Stainless steel bottles are safer than plastic and aluminium ones, as they can be filled with any kind of beverage without leaching chemicals. That’s why at 24Bottles we chose to rely on the reliability of 18/8 stainless steel to craft our high-quality, long-lasting vessels.
In order to create high-performing bottles that are both lightweight, durable and safe, we relied on this highly sustainable, food-grade, non-reactive metal made of 18% chromium and 8% nickel.
Unlike aluminium canteens, stainless steel is naturally safe unlined. Aluminium is not suitable to be in contact with food and beverages  (especially warm and acidic ones), as it is highly toxic. Therefore alu canteens require an inner plastic coating that eventually melts over time, releasing harmful substances, such as BPA.

Our collections of stainless steel bottles are 100% made from high-quality 18/8 stainless steel and downright BPA free. Urban, Thermo and Dispenser Bottles can naturally carry any kind of beverage, warm or cold, acidic or carbonated, over and over again, without imparting any extra flavour or releasing harmful substances. The best pick for a healthy and sustainable hydration.

Are all the bottles BPA free?

Yes! Our stainless steel bottles and pints are crafted to be as lightweight as aluminium ones, but unlike the latter, 18/8 stainless steel bottles do not need any internal plastic lining that could leach over time, releasing harmful and unhealthy substances such as BPA and phthalates.

Our lids and caps are also made from 100% BPA free plastic. In fact, 24Bottles’ lids are made out of the same BPA free plastic used to produce baby bottles.

Are all the bottles insulated?

No. The Satin and Stone finish Urban Bottles are single walled stainless steel bottles therefore they won’t maintain the temperature of the liquid contents if not combined with the 24Bottles Thermal Cover. The Thermo Bottle, on the other hand,  is purposely designed to function as a vacuum flask. In fact, the Thermo Bottle series come with a vacuum-sealed double stainless steel wall that allows beverages to stay hot for 12 hours and cold for 24 without an additional accessory.

Will my bottle sweat?

Thermo Bottles are double-walled, insulated bottles, therefore the exterior of its body will remain at ambient temperature, regardless of the temperature of its content, whether it is ice cold or piping hot.
Urban Bottles, instead, are single-walled bottles, not insulated, so they are likely to “sweat” if filled with cold beverages. They are also not recommended for hot liquids, as you can burn yourself while handling. We therefore recommend the use of thermal cover.

Where are your bottles made?

24Bottles designs its products in Bologna, Italy. The stainless steel products are then responsibly made in China while other products are produced in Europe. The Bottle Holder is 100% Italian-made using regenerated cotton and real leather.

Can I put my bottle in the freezer?

If you desire a cool beverage, you can put your single walled Urban Bottle in the freezer as long as it is only for a short period of time, as liquids will tend to freeze and expand, damaging the materials of the container. Any deformation coming from this kind of negligence will also void the lifetime warranty. Putting the Urban Bottle in the fridge is safe and won’t cause any damage to your vessel.

Please keep in mind that the Thermo Bottle should NEVER be put in the freezer or left in freezing conditions, as this would damage the bottle and its thermal capacity (see warranty).

Can I fly with my bottle?

Yes of course. As long as it is empty, you can carry your bottle on board.



How do I clean my Sportiva Bag?

In order to extend the life of the fabric and its colour, you shall not machine wash Sportiva Bag since that would also ruin the water resistance of the material.

To clean your bag we suggest handwashing with lukewarm water and mild soap. Also do not bleach and do not soak in water.

How do I clean my Porta Bottiglia?

Porta Bottiglia can be easily cleaned with lukewarm water, mild soap and a soft brush.

Please note that the bottle holder features a leather detail which should not be moistened during the cleaning.

What kind of bottles fit in the bottle holder?

Porta Bottiglia can easily be adjusted to carry any Urban Bottle 500ml, Thermo Bottles and classic wine bottles up to 750ml capacity.