Returns and Refunds

Returns and Refunds

Right of return within 14 days from the purchase.

The right is valid for purchases from www.24bottles.com
If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer
• The products must be unaltered, in the original box and conditions
• A proof of purchase needs to be shown
• Refunds are subject to vendor’s conditions check
• The refund’s amount does not include shipping costs from the vendor to the customer and from the customer to the vendor
• The refund policy is not applicable to personalized, used or washed items

In order to proceed with a return, please fill in the following Return Form: 

Italian Version 
English Version 

Returns from extra EU countries require a specific procedure.
We invite you to contact our Support Team to receive more instructions at [email protected]
Please note that 24Bottles cannot be held responsible for returns made without prior authorization from our Team.

For more information, please use the widget Support -> Contact Us, selecting Type of Request -> Return.