Returns and Refunds

Returns and Refunds

The right of return can be applied within 14 days from the delivery and it is valid only for purchases made in our online boutique www.24bottles.com; if the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer or in any case to the vendor.

Returns from Austria, Belgium, Denmark, France, Germany, Italy (included San Marino and Vatican City), Luxembourg, Netherlands, Spain.
With your order number handy, contact our Support Team by email writing to [email protected]. Tell us the reason you wish to return the product and attach some pictures.
We would be pleased to send you a return label, waiting for the return to manage the refund.

Please note that:
– the product must be unaltered, in the original box and conditions;
– the product should not be personalized, used or washed.

If your request meets all these conditions, we will arrange to refund you the value of the returned product(s) and the shipping cost possibly paid when ordering.


Returns from any other country not mentioned above and from extra EU countries require a specific procedure. We invite you to contact our Support Team to receive more instructions at [email protected], while the form to be filled out with details on the return is available for download here:

Italian Version 
English Version 

The parcel could be sent to:
24Bottles Società Benefit S.r.l.
Via Arturo Toscanini, 11
40055 Villanova di Castenaso (BO)
ITALY

Please note that 24Bottles cannot be accountable for returns made without prior authorization from our Team.