Returns and Refunds

Returns and Refunds

The right of return can be applied within 14 days from the delivery and it is valid only for purchases made in our online boutique www.24bottles.com; if the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer or in any case to the vendor.

Returns from Austria, Belgium, Denmark, France, Germany, Italy (included San Marino and Vatican City), Luxembourg, Netherlands, Spain.
With your order number handy, contact our Support Team by email writing to support[at]24bottlessupport.zendesk.com. Tell us the reason you wish to return the product and attach some pictures.

Please note that:
– the product must be unaltered, in the original box and conditions;
– the product should not be personalized, used or washed.

If your request meets all these conditions, we would be pleased to send you a return label and you should handle the return parcel to the suggested carrier within 15 days, otherwise we would not be in the position to properly manage the return and the refund. 
When we receive your return we will send you a confirmation email and you can choose between a refund or a voucher redeemable on 24Bottles.com online boutique.
In case you have paid for the standard shipping and decide to return the entire order, the refund/voucher will also include shipping fees. The refund will not include any possible “non standard” shipping fees.

Returns from any other country not mentioned above and from extra EU countries require a specific procedure. We invite you to contact our Support Team by email writing to support[at]24bottlessupport.zendesk.com, while the form to be filled out with details on the return is available for download here:

Italian Version 
English Version 

The parcel could be sent to:
24Bottles Società Benefit S.r.l.
Via Arturo Toscanini, 11
40055 Villanova di Castenaso (BO)
ITALY

Please note that 24Bottles cannot be accountable for returns made without prior authorization from our Support Team.