Terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS carefully before using this website
These Terms and Conditions apply to all visits and use of the Site, as well as to the Content (as defined hereafter), information, recommendations and/or services provided to you on or through the Site. By accessing and using the Site, you signify your consent to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site, the Internet, and/or the World Wide Web. If you do not agree to these Terms and Conditions in their entirety, please leave the Site.
Ownership of content
The Site is owned and operated by Design 24 s.r.l. All the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by Design 24 s.r.l., its licensors and/or its content providers. All elements of the Site including, but not limited to, the general design and the content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Design 24 s.r.l., no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of Design 24 s.r.l. or its licensors unless otherwise expressly agreed.
24Bottles promises to replace products if they are damaged or unusable at purchase.
Please note that this warranty covers only manufacturing defects of the product.
Worn parts, dents, scratches and chipped paint are not cause for replacement and will not be recognized as covered by the warranty, as they come from ordinary use of the product.
Intentional damage to and misuse of the product can void the warranty.
Specifically with regard to Clima and Urban Bottle, any possible deformation or flaw coming from placing it in the freezer or washing it in the dishwashing machine (apart from Urban Bottle Steel 500ml, Urban Bottle Steel 1000ml and Party Cups) will also void the lifetime warranty.
To make a warranty claim please send an email to firstname.lastname@example.org including pictures of the defect and a brief description of the issue.
Our Team will respond within 5 business days.
Returns and refunds
If you’re not satisfied with your order within the first 14 days of receiving your product, simply return it to us like-new condition and we will accept a return or exchange. The shipping costs both for receiving and sending back the goods are charged to the customer. For information and details about withdrawal conditions please write to email@example.com
The refund policy is not applicable to personalized items.
Shipping costs will be communicated during the checkout process. Delivery is intended between the 24 and 48 hours from the payment’s verification.
Customs and other import duties and fees may be applied to international orders when the shipment reaches destination. Such feed and charges are the responsibility of the receiver and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary bases on the shipping location. Usually it takes from 48 to 72 hours to deliver.
Customs, Duties & Taxes
When ordering on www.24bottles.com, client/customer is responsible for assuring that the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside the EU may be subject to import taxes, customs duties and fees applied by the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are applied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; 24Bottles has no control over these charges, nor can 24Bottles predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.