24Bottles offers a lifetime warranty on its products.
24Bottles promises to replace products if they are damaged or unusable at purchase.
Please note that this warranty covers all metal, plastic, cotton and leather parts, and includes only manufacturing defects of 24Bottles’ products purchased from www.24bottles.com. If the flawed 24Bottles’ product has been purchased from a retailer, it is easier to return it to the retailer itself.
Worn parts, dents, scratches and chipped paint are not cause for replacement and will not be recognized as covered by the warranty, as they come from ordinary use of the product.
With regards to the array of bottles, our lifetime warranty covers any leak caused by a defect in the stainless steel material or in the lid. Intentional damage to and misuse of the product can void the warranty.
Specifically with regard to Thermo and Urban Bottle, any possible deformation or flaw coming from placing it in the freezer or washing it in the dishwashing machine (apart from Urban Bottle Steel 500ml, Urban Bottle Steel 1000ml and Party Cups) will also void the lifetime warranty.
To make a warranty claim please send an email to firstname.lastname@example.org including pictures of the defect and a brief description of the issue.
Our Team will respond within 5 business days.